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Warranty Claim

Warranty Claim

SATONIC offer 1 year warranty for its own brand product, we offer free parts direct within 1 year. If the product or accessorries is damaged within one year. We will send free parts to our customers. Please follow the following process :

1. Take a clear video:

     You should take a clear video on your questions on any details. for quick replay and solution, please take it as clear as possible

2. Send the videos through Email/ WhatsApp:

    Send a email to us with email and words for the problem, please put your order number on the email subject ( ST14000  motor damaged).  if you do not have an order number or do not put on the subject, we will not reply

3. SATONIC will check and replay for testing method:

    Once we recieve your videos and questions, we will replay you within 12-24 hours, We will check and give you the mothods to try if it is neccessory, if the product damaged, we will ask your address to send you the new accesorries

4. New accssorries Shipping:

   Once confirm, we will send the new accessorries around 2-3 working days.

 

Support email: support@satonic-autoparts.com

4 comments on Warranty Claim
  • Francisco
    Francisco

    Quiero devolver el cierre suave del Frunk. Tras revisar varios mensajes de varios clientes no quiero este producto por los defectos encontrados.

    February 02, 2024
  • han jung hyung
    han jung hyung

    model y 2022
    auto frunk not closed
    i buyed 1.3 years ago
    i want buy moter(close)

    December 25, 2023
  • han jung hyung
    han jung hyung

    model y 2022
    auto frunk not closed
    i buyed 1.3 years ago
    i want buy moter(close)

    December 25, 2023
  • pierre deblois
    pierre deblois

    j’ai bien reçu le colis mais la caméra avant n’y était pas.

    December 21, 2023
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