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-----------------------------------------------------------------------------------------------------------Excluding Chinese holidays, we fulfill orders for SATONIC products within one (1) business day. Orders for SATONIC products received before 8:00 AM EST (1:00 PM GMT) during normal business hours are shipped the same day. Orders for SATONIC products received after 8:00 AM EST (1:00 PM GMT) will ship the next business day.

EXCEPTIONS: Center Console Parts, Rear Center Console Parts, Luxe Mats, Sunshades, and Seat Covers are custom products that ship base on offering time.

Once an order has been fulfilled and shipped, a confirmation email with the tracking number will be sent to the recipient. Please note some items may ship separately.

Please note all orders must be inspected within fourteen (14) days of delivery. Any missing products or other shipping errors must be reported to SATONIC within the 14-day timeframe. Errors reported after such time will not be honored. No refunds or replacements will be provided.

INTERNATIONAL SHIPPING

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1. The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment.

2. A damage claim due to shipping must be made within 24 hours of receipt of the international order. SATONIC will have our international delivery service investigate. The customer agrees to provide full photographic evidence of damage including photos of all boxes and packaging. A new product will be shipped or a refund provided if and only if our international delivery service determines that the damage was caused during shipment and reimburses SATONIC for that damage.

3. Because SATONIC checks each international order to ensure that all items have been included in the shipping box, any claim that items are missing or have been stolen in transit will NOT be honored and no refunds or replacement will be provided, regardless of the circumstances.

4. SATONIC works with DHL, FEDEX, UPS,  4px ,Yawen etc.  shipping is covered over 200 countries. it will makes shipping time faster 

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GENERAL RETURN POLICY FOR DOMESTIC AND INTERNATIONAL ORDERS

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Please note all orders must be inspected within fourteen (14) days of delivery. Any missing products or other shipping errors must be reported to SATONIC within the 14-day timeframe. Errors reported after such time will not be honored. No refunds or replacements will be provided.

You may return any SATONIC product for any reason for a period of thirty (30) days from the date of delivery. The product must be returned undamaged and with no scratches, tears, nicks, dents, or other signs of wear or usage. The product must be returned in its original packaging, with shipping and insurance prepaid by the buyer. Customers will be charged a *10% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected, we will refund your product price less the *10% restocking fee.

To process a return, please contact us for shipping instructions and a return merchandise authorization (RMA) tracking number. Securely pack the product in its original packaging and provide a copy of the original sales receipt, which is required as the proof of purchase. Write the RMA number clearly on the outside of the package. Send the product—shipping charges prepaid—to SATONIC at the address provided with the RMA.

SPECIAL FEES FOR INTERNATIONAL ORDERS 

return request

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The customer is responsible for any and all VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment that your home country may charge upon delivery.