Refund and Return



Please note all orders must be inspected within fourteen (14) days of delivery. Any missing products or other shipping errors must be reported to SATONIC within the 14-day timeframe. Errors reported after such time will not be honored. No refunds or replacements will be provided.

You may return any SATONIC product for any reason for a period of thirty (30) days from the date of delivery. The product must be returned undamaged and with no scratches, tears, nicks, dents, or other signs of wear or usage. The product must be returned in its original packaging, with shipping and insurance prepaid by the buyer. Customers will be charged a *10% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected, we will refund your product price less the *10% restocking fee.

To process a return, please contact us for shipping instructions and a return merchandise authorization (RMA) tracking number. Securely pack the product in its original packaging and provide a copy of the original sales receipt, which is required as the proof of purchase. Write the RMA number clearly on the outside of the package. Send the product—shipping charges prepaid—to SATONIC at the address provided with the RMA.



The customer is responsible for any and all VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment that your home country may charge upon delivery. 




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