Shipping policy

Excluding Chinese holidays, we fulfill orders for SATONIC products within one (1) business day. Orders for SATONIC products received before 8:00 AM EST (1:00 PM GMT) during normal business hours are shipped the same day. Orders for SATONIC products received after 8:00 AM EST (1:00 PM GMT) will ship the next business day.

1. The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment.

2. A damage claim due to shipping must be made within 24 hours of receipt of the international order. SATONIC will have our international delivery service investigate. The customer agrees to provide full photographic evidence of damage including photos of all boxes and packaging. A new product will be shipped or a refund provided if and only if our international delivery service determines that the damage was caused during shipment and reimburses SATONIC for that damage.

3. Because SATONIC checks each international order to ensure that all items have been included in the shipping box, any claim that items are missing or have been stolen in transit will NOT be honored and no refunds or replacement will be provided, regardless of the circumstances.