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-----------------------------------------------------------------------------------------------------------Excluding Chinese holidays, we fulfill orders for SATONIC products within one (1) business day. Orders for SATONIC products received before 8:00 AM EST (1:00 PM GMT) during normal business hours are shipped the same day. Orders for SATONIC products received after 8:00 AM EST (1:00 PM GMT) will ship the next business day.

EXCEPTIONS: Center Console Parts, Rear Center Console Parts, Luxe Mats, Sunshades, and Seat Covers are custom products that ship base on offering time.

Once an order has been fulfilled and shipped, a confirmation email with the tracking number will be sent to the recipient. Please note some items may ship separately.

Please note all orders must be inspected within fourteen (14) days of delivery. Any missing products or other shipping errors must be reported to SATONIC within the 14-day timeframe. Errors reported after such time will not be honored. No refunds or replacements will be provided.

 

INTERNATIONAL SHIPPING

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1. The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment.

2. A damage claim due to shipping must be made within 24 hours of receipt of the international order. SATONIC will have our international delivery service investigate. The customer agrees to provide full photographic evidence of damage including photos of all boxes and packaging. A new product will be shipped or a refund provided if and only if our international delivery service determines that the damage was caused during shipment and reimburses SATONIC for that damage.

3. Because SATONIC checks each international order to ensure that all items have been included in the shipping box, any claim that items are missing or have been stolen in transit will NOT be honored and no refunds or replacement will be provided, regardless of the circumstances.

4. SATONIC works with DHL, FEDEX, UPS,  4px ,Yawen etc.  shipping is covered over 200 countries. it will makes shipping time faster 

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GENERAL RETURN POLICY FOR DOMESTIC AND INTERNATIONAL ORDERS

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(You/you/The customer) the customers who bought from satonic, (We/we/us) SATONIC Auto parts company

Please note all orders must be inspected within fourteen (14) days of delivery. Any missing products or other shipping errors must be reported to SATONIC within the 14-day timeframe. Errors reported after such time will not be honored. No refunds or replacements will be provided.

You may return the products if it is no function from the date of delivery. shipping cost will be covered by us. Or you may return the products which you do not like or no longer need, But must pay shipping back cost and the shipping cost which we sent you (Shipping cost will calculated by USD ). Due to SATONIC  car parts mostly are refit products and International shipping cost is high, Meanwhile , custom import declare process is hard. we will make sure 100% inspect before shipping.

For returning items, 1) For the product which has no function after installed, also, you confirm with us by video or photos, we will pay shipping back cost and import tax as well.and make a full refund. Or we could send the replacement directly, Please check our warranty policy. 2) For the items which you do not like it or no longer need, Please contact with us before make a return or dispute from Paypal or Bank, Must make sure that package is unopened, Shipping back cost will be prepaid by you. meanwhile, as soon as we get the products, we will send you the reciept of shipping cost (which we sent your order) and tax paid(our import tax). we will deduct the shipping cost and tax, and make refund for balance. the refund will be finished through Paypal or bank within 1-3 working days after parcel is recieved

SPECIAL FEES FOR INTERNATIONAL ORDERS 

return request

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The customer is responsible for any and all VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment that your home country may charge upon delivery.  For Express delivery, such as DHL, FedEx, UPS, TNT, Special express line. Please kindly make sure to be contacted with when your order's parcel arrive. For the reasons 1) the express company can not contact you, 2) you delay to offer any documents are needed. Those reasons cause the express company return back the parcel to us , all cost will be covered by you, those include shipping back cost, the shipping cost when we sent you ,  we import tax, etc